Last Updated: July 11, 2025

At TechFluent Solutions (“TechFluent,” “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (www.techfluent.com), engage with our services, or interact with us through email, phone, live chat, or social media. Our services include web development, custom software, content management systems (CMS), digital transformation consulting, and related support services (collectively, the “Services”). This policy complies with global data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant regulations.

By using our website or Services, you consent to the practices described in this Privacy Policy. If you have any questions or concerns about this policy, please contact us using the details provided in the “Contact Us” section below. This policy is designed to be transparent and to support website approval processes, such as Google AdSense, by clearly outlining our data handling practices.

1. Information We Collect

We collect information to deliver and improve our Services, enhance user experience, and meet legal obligations. The types of information we collect include:

1.1 Personal Information

Personal information is data that can identify you, either directly or indirectly. We may collect:

  • Contact Information: Name, email address, phone number, and mailing address (e.g., when you submit a contact form, request a quote, or subscribe to our newsletter).
  • Account Information: Username, password, and other details if you create an account on our website or client portal.
  • Payment Information: Billing details, such as credit card or bank account information, processed securely through third-party payment processors for purchased Services.
  • Communication Data: Information provided when you contact us via email, phone, live chat, or social media, including the content of your messages or inquiries.

1.2 Non-Personal Information

We collect non-personal information that does not directly identify you, including:

  • Usage Data: Details about your interactions with our website, such as pages visited, time spent, and navigation patterns, collected via cookies and analytics tools.
  • Device Information: IP address, browser type, operating system, and device type (e.g., mobile or desktop) to optimize website performance.
  • Log Data: Server logs recording activities like access times, error reports, and referral URLs.

1.3 Third-Party Information

We may receive information about you from third-party sources, such as:

  • Analytics Providers: Tools like Google Analytics provide aggregated data on user behavior.
  • Social Media Platforms: Publicly available information or messages from platforms like Twitter, LinkedIn, or Facebook when you interact with us.
  • Business Partners: Contact details shared by partners for collaborative projects or referrals, with your consent.

2. How We Collect Information

We collect information through:

  • Direct Interactions: When you fill out forms, sign up for newsletters, request Services, or contact us via email, phone, or live chat.
  • Automated Technologies: Cookies, web beacons, and analytics tools collect usage and device data. You can manage cookie preferences via our Cookie Consent Tool or browser settings.
  • Third-Party Sources: Data from analytics providers, advertising networks, or partners, as described above.

3. How We Use Your Information

We use your information to provide, improve, and personalize our Services while complying with legal requirements. Specific uses include:

  • Service Delivery: Processing inquiries, delivering Services (e.g., web development or software solutions), and managing client accounts.
  • Communication: Responding to questions, sending project updates, or providing support via email, phone, or live chat.
  • Marketing: Sending newsletters, promotional materials, or event invitations, with your consent. You can opt out using the unsubscribe link in our emails.
  • Website Optimization: Analyzing usage data to enhance website functionality, content, and user experience.
  • Payment Processing: Handling transactions securely through third-party payment processors.
  • Legal Compliance: Fulfilling obligations, such as tax reporting or data protection requirements.
  • Security: Detecting and preventing fraud, unauthorized access, or malicious activities.

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), we process personal data based on:

  • Consent: When you explicitly agree (e.g., for newsletters or cookies).
  • Contractual Necessity: To fulfill agreements, such as delivering requested Services.
  • Legitimate Interests: For purposes like analytics, fraud prevention, or service improvement, provided your rights are not overridden.
  • Legal Obligations: To comply with applicable laws, such as data protection or tax regulations.

5. Sharing Your Information

We do not sell your personal information. We may share data in the following cases:

  • Service Providers: Trusted third-party providers (e.g., hosting services, payment processors, or analytics tools) assist in delivering our Services. These providers are bound by contracts to protect your data.
  • Business Partners: With your consent, we may share contact details for collaborative projects or referrals.
  • Legal Requirements: We may disclose data to comply with legal obligations, such as court orders or regulatory investigations.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred with appropriate safeguards.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience and analyze performance:

  • Essential Cookies: Required for website functionality, such as navigation and secure access.
  • Analytics Cookies: Collect usage data to enhance our website (e.g., Google Analytics).
  • Marketing Cookies: Deliver personalized ads or track campaign performance, with your consent.

You can manage cookie preferences through our Cookie Consent Tool or browser settings. Disabling cookies may affect website functionality.

7. Data Security

We implement robust measures to protect your data, including:

  • Encryption: Secure Socket Layer (SSL) encryption for data transmission.
  • Access Controls: Limiting data access to authorized personnel only.
  • Regular Audits: Monitoring systems for vulnerabilities and ensuring compliance with security standards.

While we take reasonable steps to secure your data, no system is infallible. If you suspect a security breach, please contact us immediately.

8. Your Data Protection Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data, subject to legal exceptions.
  • Restriction: Limit processing in certain circumstances.
  • Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests, including marketing.
  • Withdraw Consent: Revoke consent at any time.

To exercise these rights, contact us at privacy@techfluent.com. We will respond within 30 days, as required by law. For California residents (CCPA), you have the right to opt out of data sales (we do not sell your data) and request disclosure of collected information.

9. Data Retention

We retain personal information only as long as necessary:

  • Contact Information: Kept for the duration of our business relationship or until you request deletion.
  • Usage Data: Retained for up to 24 months for analytics purposes.
  • Payment Information: Kept only as needed for transactions and legal compliance.

Data no longer needed is securely deleted or anonymized.

10. International Data Transfers

As a global company, we may transfer your data to countries outside your region, such as the United States or the United Kingdom. We ensure compliance with data protection laws using mechanisms like Standard Contractual Clauses (SCCs) for EEA data or equivalent safeguards for other jurisdictions.

11. Third-Party Links

Our website may include links to third-party sites (e.g., social media or partner websites). We are not responsible for their privacy practices. Please review their policies before engaging.

12. Children’s Privacy

Our Services are not intended for individuals under 16. We do not knowingly collect personal information from children. If you believe we have such data, please contact us for its deletion.

13. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with a revised “Last Updated” date. We encourage periodic review of this page.

14. Contact Us

For questions or concerns about this Privacy Policy, please contact:

TechFluent Solutions
456 Digital Avenue, Suite 200
San Jose, CA 95112, USA
Email: privacy@techfluent.com
Phone: +1-888-832-4358
Website: www.techfluent.com

For EEA residents, our Data Protection Officer (DPO) can be reached at dpo@techfluent.com. We aim to respond within 24-48 hours.

15. Compliance with Website Approval Requirements

This Privacy Policy supports website approval processes, such as Google AdSense, by:

  • Clearly outlining data collection, use, and sharing practices.
  • Providing accessible contact information for inquiries.
  • Ensuring compliance with GDPR, CCPA, and other regulations.
  • Offering user rights and opt-out options for cookies and marketing.

TechFluent is committed to maintaining a trustworthy, compliant online presence, ensuring your data is handled responsibly.